HR Office Administrator

An established home health care company serving the Northshore area is looking for a HR Office Administrator to work full-time.
 
Reports To: Manager
Job Summary
 
The HR Office Administrator is primarily responsible for ensuring associate hiring and on-boarding process is consistent and successful. He/She will be integrally involved in and will manage recruiting, associate hiring, orientations and in-service training. This person is often the first voice a potential client hears when calling about service, so he/she must have superb phone and communication skills. He/She has responsibility for properly handling referrals and receiving them in an accurate and detailed manner, providing assistance with scheduling shifts and helping with other office duties. 
 
 
 Essential Functions
 
 • Interviews, screens and tests applicants. 
 • Sets up orientation for potential caregivers, including creating packets with all necessary paperwork and documents and drug test documents. Develops, updates and maintains documents.
 • Maintains documentation of associate work record in database and ensures current and complete personnel records for all homecare associates. 
 • Maintains documentation of client records in database, including changes to the care program, employee preferences, comments on service and any incidents that affect the company.
 • Communicates continually with associates and clients to evaluate service. 
 • Responds promptly and courteously to all clients' calls. 
 • Assists with sales, marketing, and public relations efforts as needed.

• Assists with scheduling and coordinating day to day activities of caregivers.  
 • Other general office and clerical functions. 
 • Other duties assigned by the Manager

 Education, Experience, Knowledge, Skills, Abilities and Availability
 
 • High School graduate or equivalent with two years of business experience, preferably in recruiting.
 • Able to multi-task and display a calm and collected demeanor to clients, caregivers, referral sources, vendors and other constituents.
 • Strong office and computer skills, including familiarity with Microsoft Office and ease of use with databases. Must know how to navigate the internet.
 • Excellent organizational abilities and interpersonal relations. Outstanding telephone skills are required.
 • An independent worker who takes initiative, is adaptable to change and demonstrates sound judgment.
 • Knowledge of common medical terminology. 
 • Read, write, speak, and understand English as needed for the job. 

 
 Other requirements
 
 Additional requirements include an individual who:
 • Demonstrates relevant subject matter competence; readily absorbs and leverages new technical information and uses analytical skills in solving problems;
 • Willingly shares knowledge, experience and resources; works constructively with others; places organizational success above personal gain; and collaborates and coordinates across boundaries of all kinds;
 • Prepares others to understand and adapt to change; shapes the organization's cultures and infrastructure to support change; and provides compelling rational for change;
 • Actively approaches employees to identify and understand their needs; continually searches for ways to improve client and employee service; and seeks and acts on feedback from clients and employees
 • Stimulates others to innovate and to develop new creative ideas; proactively seeks and generates new and innovative solutions; and takes appropriate risks when others might be more hesitant;
 • Commits to the achievement and maintenance of quality; continuously improves processes and specific deliverables; and follows the most cost-efficient route to achieve targets; 
 • Shows consistency between works and actions; actively listens to others; and seeks out and acts upon feedback on own behavior; 
 • Attracts and recruits high caliber individuals; develops the knowledge and skills of others; acts as a role model in leadership and • Resolves conflicts before they get out of hand. Conveys a realistic confidence in own abilities and decisions.